President's Message

As we have pledged and committed in previous years, PTCL continues to position itself as the market leader and the catalyst for change in the telecom industry of Pakistan. During the year, we managed to maintain our profitability growth despite facing many challenges. Earnings per share improved compared to last year. In fact this year, ended 30th June, 2010 has been quite exciting, eventful and monumental.

I am pleased to report that we remained focused on our strategy of positioning PTCL as the leading integrated telecom company in Pakistan providing multiple solutions to the business and household market segments and extending vital services to other telecom operators in Pakistan.

This year has witnessed the consolidation of PTCL as a market leader for broadband services where by we have expanded the footprints of our DSL services to more than 500 cities and towns providing connectivity of speeds ranging from 1-10 Mbps. This comes with the realizing that broadband services are now a necessity and remains our mission and mandate to take this service into every household in Pakistan.

We also continued to expand the coverage of our wireless broadband ensuring that customer have access to seamless services and coverage through national roaming across major cities. Our flagship product EVO has gained significant attraction and popularity with its user- friendly and plug and play feature as seen from a consistent and high subscription. Our recent launch of EVO Nitro will give an exciting experience to our customers at a much higher speed of up to 9.3 Mbps. PTCL is the first operator in the world to launch this high speed wireless product commercially and remains the single operator to offer true 3G high speed internet services across major cities of Pakistan. In order for users to enjoy higher speed internet connectivity along with real value for money, we have had to enhance and augment all portions of our network which has now been duly completed.

PTCL is the only company today which operates the largest international IP bandwidth connecting Pakistan with the rest of the world and I am pleased to announce the inauguration for the 3rd International Submarine Cable (IMEWE), we shall commence commercial services shortly. This new cable will not only bring more capacity and reliable connectivity to the country but it will also provide backup to SEA-ME-WE-3 and SEA-ME-WE-4 ensuring that Pakistan remains connected to the information highways of the world.

For our corporate customers, this year has also witnessed exciting developments whereby PTCL signed contracts with major banks in Pakistan to provide total connectivity and solutions covering hundreds of branches spread throughout the country. We have also educational institutions offering high speed internet accesses to the students all across Pakistan. Additionally, PTCL has introduced new services intended to serve the business community – the Data Centers in Karachi and Lahore have been constructed according to the highest standards and certifications ensuring continuous and secure operations for data hosting operations. Telepresence studios have been launch to high quality audio visual conferencing facilities between major cities in Pakistan. To facilitate end to end managed services we have established two international Points of Presence (PoP) in Singapore and in Amsterdam providing managed VPN services to cooperate customers.

PTCL remains the carriers’ carrier of choice for many operators in Pakistan and we continue to offer vital bandwidth services to innumerable licensed operators in the country using fibre optic satellite services covering all parts of Pakistan.

At PTCL, we remain highly conscious of the fact that our success and growth can only come from satisfied customers. It remains our challenge to provide friendly, seamless and prompt customer service.  To this end, we endeavored to embark on several projects intended to bring PTCL closer to its customers. We continued to refine our processes and systems and to provide training to all our representatives in the field or in our various customer contact shops to ensure swift and timely response. Our emphasis has been on shortening cycles for service provision, facilitating bill payments and making our services readily available to our customers through wider distribution points. We realize that customer satisfaction is a continuous, never ending process and we shall continue with our efforts to interact with our customers to ensure that the services we roll out measure to their full expectation and satisfaction.

With our multiple and dynamic products and services, our robust, resilient and agile network and our sound financial situation, we strongly believe that PTCL is poised to grow and remain the leading and dominant integrated telecom service provider of choice for customers throughout Pakistan.

I take this opportunity to thank the Government, Etisalat Group, Board of Directors and all my fellow colleagues for their continued patronage, guidance and support.
Best Wishes

Walid Irshaid
President & CEO