Service Changes

Shifting of Phone
Customers can shift their telephones if they want to change their current premises /offices etc.

How to Apply?
Customers can apply for the shifting of telephone to the concerned OSS (One Stop Shop)

Tariff
The charges for shifting of telephone are Rs. 500 (excluding 15% GST) irrespective of whether the telephone connection is shifted in the jurisdiction of the same exchange or to another exchange area within the same multi exchange area.


Change of Telephone Number
Customers can change their telephone numbers if they need to.

How to Apply?
Customers can apply for the change of telephone number to the concerned OSS (One Stop Shop)

Tariff
PTCL charges for change of telephone number is Rs. 500 (excluding 15% GST). However a customer can get his telephone number changed subject to availability of spare number in the exchange and on clearance of dues against old number.


Transfer of Ownership
Customers can change the name/ ownership of their telephone numbers if they need so.

How to Apply?
Customers can apply for the change of ownership to the concerned OSS (One Stop Shop)


Restoration of Telephone

Regular Procedure
Customers can get telephone restored within 59 days after clearing all outstanding dues. The outstanding dues to be cleared by the customer for restoration of telephone include the following:

All outstanding amounts against his telephone including surcharge.
Line rent for two months following the month of default.


Restoration After 59 Days

If telephone connection is restored after 59 days, the following conditions will apply:

Telephone connection will be restored subject to technical feasibility.
Customer has to pay the following charges for the restoration of service:
All PTCL charges outstanding against his previous telephone connection.